Ready-made templates are created in Secapp for various disturbances and unexpected situations. Templates include e.g. persons and groups to be alerted, the priority of the situation, a description of the situation and instructions for action, as well as possible escalation chains. Individual contact information, qualifications, and alert groups (e.g., service, first aid, security) are managed with Secapp’s tools.
In the event of a fault or an unexpected situation, Secapp will issue a mass alert using ready-made alert templates. The alert is sent via multiple communication channels (e.g. mobile application, text message, robotic call) to all persons defined in the message template, regardless of whether the person has an older phone or a smartphone.
In the case of a high-priority alert, Secapp bypasses the phone’s silent settings on Android and iPhone phones. All recipients of the message can respond to the alert (OK/NOK) and indicate whether they can participate in the situation or not.
A real-time situational awareness forms for the person who made the alert. Secapp shows which alerted persons are available and responding to the situation. The operation manager can share more information in the conversation with the entire group.
Secapp is used as an alert and dispatching system e.g. when a replacement employee is needed for a work shift due to a sudden absence. Persons can also be alerted, for example, based on special skills (maintenance, IT, a specific driving license).
Secapp chat allows text, pictures, videos, and files to be shared securely. The chat function is very convenient for everyday instant messaging as well as handling unexpected situations. In addition, the video connection can be used to handle e.g. consultations and inspections or to transmit additional information remotely.
Panic buttons and a dead man’s switch increase lone workers’ safety. With the panic button, an alert can be made directly on the screen of one’s own phone with a single push of a button, and the dead man’s switch will automatically send an alert if the device does not detect movement for a specified time (e.g. 1 minute).
Secapp records all events during an unexpected situation: alerted persons, responses, shared information, and decisions that have been made. The event log can be exported as a report which can be used in debriefing and improving the procedures in the future.
Secapp allows to target communications and alerting to specific locations using its geofencing feature. By determining a location on Secapp, the system can be used to send both manually and automatically messages and alerts to those who are already in the determined area, to those arriving at it, and to those leaving it. Messages can include e.g. instructions on how to move in the area, who to contact when arriving or to be prepared for a threat.
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