Ready-made templates are created in Secapp for various disturbances and unexpected situations. Templates include, e.g. persons and groups to be alerted, the priority of the situation, a description of the situation and instructions for action, and possible escalation chains. Individual contact information, qualifications, and alert groups (e.g., service, first aid, security) are managed with Secapp’s tools.
Secapp will issue a mass alert using ready-made alert templates in case of a fault or an unexpected situation. The alert is sent via multiple communication channels (e.g. mobile application, text message, robotic call) to all persons defined in the message template, regardless of whether the person has an older phone or a smartphone.
In the case of a high-priority alert, Secapp bypasses the phone’s silent settings on Android and iPhone phones. All message recipients can respond to the alert (OK/NOK) and indicate whether they can participate in the situation.
Besides permanent personnel, this feature is an excellent way to keep temporary employees informed and monitor their daily work-
A real-time situational awareness forms for the person who made the alert. Secapp shows which alerted persons are available and responding to the situation. The operation manager can share more information in the conversation with the entire group.
Secapp is an alert and dispatching system, e.g. when a replacement employee is needed for a work shift due to a sudden absence. Persons can also be alerted, for example, based on special skills (maintenance, IT, a specific driving license).
Secapp chat allows text, pictures, videos, and files to be shared securely. The chat function is very convenient for everyday instant messaging as well as handling unexpected situations. In addition, the video connection can be used to handle e.g. consultations and inspections or to transmit additional information remotely.
Panic buttons and a dead man’s switch increase lone workers’ safety. With the panic button, an alert can be made directly on the screen of one’s phone with a single push of a button. The dead man’s switch will automatically send an alert if the device does not detect movement for a specified time (e.g. 1 minute).
Secapp records all events during an unexpected situation: alerted persons, responses, shared information, and decisions made. The event log can be exported as a report which can be used in debriefing and improving the procedures in the future.
Organizations with more than 50 employees will be obliged to set up suitable internal reporting channels. Whistleblowers should be able to submit reports either in writing via an online system, a mailbox, or by post and/or orally via a telephone hotline or answering machine system. All personal data, both that of the whistleblower and any accused persons, must be handled in accordance with the GDPR.
The National Intensive Care Coordinating Office maintains Finland’s national COVID-19 situation at Kuopio University Hospital. The adequacy of intensive care capacity has been a key issue when measures have been planned in Finland to manage the COVID-19 epidemic. The Secapp application is used to collect the data.